Subject: RE: RE: Refund / Returned order / 6224901950
From: Jessie Caparas <[email-masked]>
To: "saad i. binshuwayyi" <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, FarEye Support <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "Ahmed A. Saleh" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 19 Oct 2020 07:43:49 +0000

@Ahmed A. Saleh<mailto:[email-masked]>

For your help on the below please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: saad i. binshuwayyi <[email-masked]>
Sent: Monday, October 19, 2020 11:14 AM
To: Belal A. Bakheet <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>
Cc: [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>
Subject: RE: RE: Refund / Returned order / 6224901950

External email sender, please take precaution.
Hi all
An attempt was made to deliver the shipment, but the customer closed more than once

Regards,
Saad

From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 4:51 PM
To: Jessie Caparas‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6224901950

Jessie – please add SAAD all the times in your emails !!

Kind Regards,
بلال علي بخيت
مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of  Corporate Sales
Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760
E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884755982451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7ZZDL8l5kQO%2FtwRRepVlad03%2BWyxDWAchFKXPvNTyUY%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884755992445%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sCsnzPinplSttffyWGcAIeq4Tw%2FXd7W8kiffg7IwYwI%3D&reserved=0>
@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, October 18, 2020 2:47 PM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6224901950
Importance: High

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Please push the correct update as per Fareye team.

Check the below email for more details.

Tracking ID CRDSAL0069228320

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 12:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / 6224901950

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884755992445%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l1z3tTsRA7oCN2jrGA3gdm0QSk66qY7Ersna79jnNFY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756002437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WAsvSjbhny4RYbTeqD2otKvd%2BSHAauzhl%2FCI5pP8SqA%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756002437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ktNZBc2hIF%2Bkl9lLEbh%2F3cjs%2B%2B1VHW6%2BKMxGcsNrM6E%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sun, 18 Oct at 2:14 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

We are happy to help

Greetings from FarEye!

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756012432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3gGScZ%2BNcA5OmI1oxU0ZAU5JFT8JT%2FIFh6pFx2MPE0c%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756022431%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H%2BXhcmg%2BfbCv4KLOKIxNAPQjsa0yORlKWvxwHWk5Kto%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756022431%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=39iwOuLgcjuTk6X375b00%2BcRKR4NDE8WcqSHSSJjdAk%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sun, 18 Oct at 1:56 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The portal shows out for delivery for this order.

Please update as RTO delivered.

23/09/2020        10:29

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:22 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / 6224901950

External email sender, please take precaution.
Hi Jessie,

With reference to order #6224901950
Order Date:  Sep 17, 2020
Tracking ID: CRDSAL0069228320

The order has been returned to WH (RTO) on 23 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0528b668fe1c4ef89c1a08d873fea05b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386884756032422%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UAsRuFPA2xCG6KRhxLhxfK2SuNfk5ThGbkzpEjmftIs%3D&reserved=0>
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If you are not an intended recipient, please notify the sender and delete this email from your system.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com