Subject: RE: RE: NDR issue /// 6222068498
From: Jessie Caparas <[email-masked]>
To: "Belal A. Bakheet" <[email-masked]>, FarEye Support <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 18 Oct 2020 17:22:23 +0000

Noted @Belal A. Bakheet<mailto:[email-masked]>

Apologies – always mistakes adds Abdulaziz instead of Saad.

Anyhow, please do inform Saad that we do need a confirmation of the return. Fareye team is suggesting the below:

We would like to inform you that Saudi Post pushed the update status "Return to Office " for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277154340&sdata=sdhReRNfqnzeg7SRiTf5TEFN5IoOAKkkXM73oi%2BiSMs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277154340&sdata=dgMK1hqy6djXhW7Gkr4XWfFiXiEieL81ghzJfnbNhSk%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Belal A. Bakheet <[email-masked]>
Sent: Sunday, October 18, 2020 10:25 AM
To: Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; saad i. binshuwayyi <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: RE: RE: NDR issue /// 6222068498

External email sender, please take precaution.
Hi Jessie , can you always add Saad to such emails please?

Kind Regards,
بلال علي بخيت
مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of Corporate Sales Manager
Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760
E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277144379&sdata=cm8OHRJGp6Fco33AsW92egWYChBxZbXfcY4AVscZaQk%3D&reserved=0>
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@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:17 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: NDR issue /// 6222068498
Importance: High

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Please do the needful as advised by Fareye team.

Tracking ID CRDSAL0063215120

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 8:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: NDR issue /// 6222068498

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Office " for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277154340&sdata=sdhReRNfqnzeg7SRiTf5TEFN5IoOAKkkXM73oi%2BiSMs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277154340&sdata=dgMK1hqy6djXhW7Gkr4XWfFiXiEieL81ghzJfnbNhSk%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277164291&sdata=Jy9OAEhIZDzGBBAxqATbnqr4lql%2BXyjmXqxt0VY0lfQ%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 17 Oct at 2:14 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

We are happy to help

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277184207&sdata=noanYwtYf33831xYFpH7NckavlOq6BLK5CIoQt36274%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277194160&sdata=FzwsGexfbSNtcGve68zu3UGTBGXlIwStfpIXa53RmoM%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277194160&sdata=emuFhyirqs%2F3Uw3SQY20q5B3LVIEQIOPDxENLOaHTdc%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 17 Oct at 1:51 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update the status as RTO delivered.

23/09/2020        09:33

The portal is showing as Undelivered.

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 4:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: NDR issue /// 6222068498
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to mark the below order as NDR and refund for customer.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 6:46:26 PM
Subject: NDR issue /// 6222068498

Hi Team,

Ticket- 1546218

Problem Statement: NDR Late refund

Order Date : Sep 7, 2020
Order ID: 6222068498
Tracking ID: CRDSAL0063215120

Assistance Required: Need urgent refund

Issue Description: The order has been shipped on 7 Sep, 2020 but still not delivered to customer.

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT".

Kindly check and advice as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7446a70de76048fb710c08d8733d441b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386054277204115&sdata=88Uah2isHBlOvYqHNU0QKcibZaqPUGqImU9aW%2B0fdgM%3D&reserved=0>
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