Subject: Penalty for complaints
From: Seeta Seeta <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 18 Oct 2020 02:46:50 -0700 (MST)

Hi Ashish, 

Please deduct 1 day salary as penalty from Shivani and Nitesh October Salary. 

Reason for penalty: 

We have received the complaint from the client that the agents are not actively checking the case details, and just sending working email to the customer which leads the customer to escalate the case to the high authorities. 

Nitesh: 1509158 , In the mentioned case the refund was already initiated on17th Aug 2020, but you are still informing the customer that you have escalated the case to concern team and we are working on it. 
Shivani:1595844 , All the customer's details were already there is FD, still you are asking the customer to provide us the bank statement regarding the deduction. 

Thanks & Regards, 
Seeta Kunwar