Subject: Re: Failed Transaction (No order Placed)
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sat, 17 Oct 2020 09:29:58 -0700 (MST)

Hi Mustafa, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, October 17, 2020 2:39:43 PM 
Subject: Failed Transaction (No order Placed) 

Hi Team, 

Ticket: ​1492687 

Email: ​[email-masked] 

Problem Statement: Failed Transaction (No order Placed) 

Order Date: Sep 7, 2020 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. ​ 

Also, the amount have been deducted as per the customer and did not receive it back till now. 

Transaction ID: ​025144005082 
Amount: KWD ​35.990 

Please check and advice. 

Thank you for your help 

Regards, 
Shivani