Subject: RE: RE: Delay in update the NDR Status // 6222541959
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 17 Oct 2020 08:03:07 +0000

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Please do the needful as confirmed by Fareye.

Tracking ID CRDSAL0064001220

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Thursday, October 15, 2020 11:07 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Re: RE: Delay in update the NDR Status // 6222541959

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Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041746178&sdata=cMBI9VLfEQ6cvJ2QLtZ4Aw0MZVl08VcS%2FOeDcsKT70g%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041746178&sdata=CjM9k4vABopUpxVyhjqjTrcYsEd0Enk6fUTzHaJEOVA%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041756132&sdata=I5FEO8%2BdkzfaSpe6msr6OGigPrlflxZzrcGM489MBx8%3D&reserved=0>
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On Thu, 15 Oct at 8:47 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings!!

Let us check the above-shared case and we will revert you soon with an update.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041776045&sdata=bj6bAZ61E8%2FMycfJSThJH2tfIA2%2FvckP5RF6qxAMQ%2FQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041776045&sdata=puLTz5fabdtl%2BpUEBooyk3qqzMfNGab0zzPR%2F6FzCyc%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4a8eb6223e0c4cd33e0e08d8713d741d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383856041776045&sdata=XllNgEbMGDzrGnqaGvC5eOk%2F1Uv2NB9WmaJpMmYqbTc%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 8:39 PM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Kindly update the order as RTO delivered.

19/09/2020        13:25

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Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 6:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Delay in update the NDR Status // 6222541959
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 8, 2020
Order ID: 6222541959
Tracking ID: CRDSAL0064001220
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0064001220). Now as per Saudi Post the shipment has been returned to WH on Sep 19, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 10:25:50
Subject: Delay in update the NDR Status // 6222541959

Problem Statement: Delay in update the NDR Status

Order Date: Sep 8, 2020
Order ID: 6222541959
Tracking ID: CRDSAL0064001220
Assistance Required: Need to update as NDR.

Issue Description: The order has been return to the Origin on 19 Sep. but still not marked as NDR.
so kinldy do the needful ASAP.

Regards,
Syed Ataullah

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