Subject: RE: Unable to create Return request // 9603003666
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 17 Oct 2020 06:28:38 +0000

Hi Fauzan,

It is more than 14 days already.

What is the return reason?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 16, 2020 7:54 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Unable to create Return request // 9603003666
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 6:07:22 PM
Subject: Unable to create Return request // 9603003666

Hi Team,

Ticket- 1530555

Problem Statement: Unable to create Return request

Order Date: Sep 14, 2020
Order ID: 9603003666
Tracking ID: LM111160210

Assistance Required: Need urgent Return

Issue Description: The customer want to return the item and  we are unable to create return request for it.
​
We have already raised a jira ticket but they informed to get in touch with ORR team. (https://landmark.atlassian.net/browse/REL-120275)

Kindly check and advice.

Thank you for your help

Regards,
Shivani

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