Subject: FW: Missing Item / 6221130544
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 15 Oct 2020 19:20:38 +0000

Hi Sachin,

Customer claims that this item ID 159375491 is missing worth SAR 167.

Please advise if we can refund?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 15, 2020 12:19 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item / 6221130544

External email sender, please take precaution.
Hi Team,

Kindly advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 4:05:45 PM
Subject: Re: Missing Item / 6221130544

Hi Team,

We've not received any response from your side.
We request you please do the needful because the case has pending for more then a month.

Lookng forward to your reply.

Regards
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 September, 2020 11:16:22
Subject: Missing Item / 6221130544

Hi Team,

The customer placed the order for 4 items and as per the consignment details all items has been delivered successfully but the customer claims that he received only 3 items so we have created a child ticket and escalated to the warehouse regarding the missing item and they replied "will update soon" but still we did not receive any response from their side.

So please do the needful to close this case.

Order number - 6221130544
Tracking number - 46175623056
Missing item - 159375491, Juniors Gloster Activity Center

Ticket number - 1469171

We are looking forward to your reply.

Regards
Rehan

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