Subject: RE: 6223945322 // Delay in order Status update // NDR
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 15:10:11 +0000

Hi Team,

Please update the order status as RTO delivered.

22/09/2020        12:46

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 6:52 AM
To: Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: 6223945322 // Delay in order Status update // NDR
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 14, 2020
Order ID: 6223945322
Tracking ID: CRDSAL0067151020
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 14, 2020, and shipped with Saudi Post under tracking (CRDSAL0067151020). Now as per Saudi Post the shipment has been returned to WH on  Sep 22, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 10:27:52
Subject: 6223945322  //  Delay in order Status update  // NDR

Problem Statement: Delay in order Status update

Order Date : 14-Sep-2020
Order ID: 6223945322
Tracking ID: CRDSAL0067151020

Assistance Required: Need to update As NDR

Issue Description: The order has been return to Origin, so kindly mark it as NDR.

Regards,

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