Subject: Re: Refund has been imitated but the customer did not receive
From: Seeta Seeta <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Oct 2020 02:21:19 -0700 (MST)

Hi Team, 

Any update ? 

Thank you for your help! 

Thanks & Regards, 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 8 September, 2020 18:06:21 
Subject: Refund has been imitated but the customer did not receive 

Hi Team 

Problem Statement: Refund has been imitated but the customer did not receive 

Order Date: Apr 10, 2020 
Order ID: 8377012491 
Order Status: NOT_DELIVERED 
Display Order Status: Returned 
Payment Transactions: SUCCESSFUL 
Total Price: KWD61.64 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is NDR on 04/06/2020 but the refund has not been initiated successfully on 30/06/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details PDF file is attached so we request that you please check the order and do the needful. 

Regards 
Hafizullah