Subject: RE: RE: Refund not processed// 6218787725
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 06:07:42 +0000

Hi Malik,

  OMS has never received NDR message from Fareye so it can not be published to Hybris even.  Based on RTO Initiated request, return is created in OMS.

Regards
Jagmohan

From: Malik Ismail <[email-masked]>
Sent: Thursday, October 15, 2020 8:45 AM
To: FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Refund not processed// 6218787725

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please assist to publish NDR status to Hybris.

Regards,
Malik Ismail
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 6:07 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund not processed// 6218787725

External email sender, please take precaution.
Dear Malik,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745679211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AiY7Y3tX2Z7a%2B1mffPBFVR8k2rrq0rhnbKKPXet6nXw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745689206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TTo6h9vhC9JFnGyV3fFjTSED7bDjebwz9gTIpBKpxjU%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745699202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U%2B98RWcyTFe0RDMLkhJf1Hbn9QqAZvyssVumjiW09FI%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 4:49 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi Tamkin,

Hybris status still in transit , so no RMA created and refund is pending.

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> – please advise.

[Image removed by sender.]

Regards,
Malik
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 3:10 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund not processed// 6218787725

External email sender, please take precaution.
Dear Malik,

As per the concern, we have checked the shared AWB and found that flow is already at end
[Image removed by sender.]

As well as already marked as RTO Delivered.
[Image removed by sender.]
>And NDR status has already been triggered.
[Image removed by sender.]
​
So we would request you to check at your end again and confirm us.
​
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745729188%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8%2FFROLIwlEATDucvShlqYxB7KuRUiQNbp8vZx4wwIJY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745739187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R1SCp6LPQlOoUvQIgpN5E4E%2F1%2F%2B7cZWKqQSeLuRSwsM%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745749176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F7A5vb6WQE7NoV6gE%2FwbMHHd256PkuTLYJu%2FhOJgbAs%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 10:52 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

We are checking the concern, with for the above shared AWB and we will update you shortly.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745789158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mzrjl6tanmbWMOQjVfNMCZwdRjUPNCsx%2BMF3ABWSmuQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745789158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dpG1JoodPs0S9X7D%2BTGRBl0cUnuadnRFwesePQhnCMI%3D&reserved=0> to check the details.

Thanks and Regards,
Rup Singh Gurjar
Technical Engineer | FarEye
Call: +91 70-6595-6595 ||www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca397ad396a6b4791d6b008d870c5029a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383338745799160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PZN34Iv4%2BFh6zzXpGnn%2B6nCrXqObLab%2BAkNHctkBa%2B4%3D&reserved=0>||

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On Tue, 13 Oct at 10:34 AM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update “NDR” status on Hybris to process refund.

AWB 46173697216 – Order ID 6218787725
Returned date 12-09-2020

[Image removed by sender.]

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 6:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed// 6218787725
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date : Aug 26, 2020
Order ID: 6218787725
Tracking ID: 46173697216
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Aug 26, 2020, and shipped with Aramex under tracking (46173697216). Now as per Armaex the shipment has been returned to WH on 12 Sep 2020. but in hybris the status is still in transit.
Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 08:44:14
Subject: Refund not processed// 6218787725

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 26-Aug-2020
Order ID: 6218787725
Return Tracking ID: 46173697216
Assistance Required: To process the refund.

Issue Description: As per Aramex website the order has been returned to WH on 12 Sep 2020, kindly check whether the order received to WH or not so that refund will processed asap.

Regards,
Algaily

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