From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 14 Oct 2020 06:23:37 -0700 (MST)

Hi Team, 

Ticket number: 
Problem Statement: Damaged item delivered 
Order Date : 
Delivery Date: 
Order ID: 

Assistance Required: Need replacement 

Issue Description: Customer placed an order for the item on 21 March which was delivered on 23 March and now customer reported that he received the used or damaged item in his purchase and he also shared the image of the item as well. 

The name of the item is: 161927972 - - Ingenuity Trio 3-in-1 Smart Clean High Chair and cost of the item is AED 499. 

Also, the item is non returnable so kindly check and advice what can we do in this case. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani