Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432
From: Mohamed Nagy <[email-masked]>
To: Mohammed Athar <[email-masked]>, Arjun Thapa <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Saad Alonaizi <[email-masked]>
Date: Wed, 14 Oct 2020 06:43:49 +0000

Dear Mohammed,

Added to the sheet,
Regards,

From: Mohammed Athar <[email-masked]>
Sent: Wednesday, October 14, 2020 10:35 AM
To: Mohamed Nagy <[email-masked]>; Arjun Thapa <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Saad Alonaizi <[email-masked]>
Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432

HI Mohammed & Malik,

Please update in the shared finance tracker & confirm once the needful is done.

Thanks & Regards,
Athar Mohammed,

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 9:32 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432

Dear @Mohammed Athar<mailto:[email-masked]>,

The bank : Al-Rajhi Bank
Name: Abdelrahman Abdelaziz rafea Alharbi
Acc No. : 605608016000670
IBAN SA 3380000605608016000670

Regards,

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 10:03 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432

Hi Mohammed,

Please provide the customer bank details to refund to the customer.

Thanks & Regards,
Athar Mohammed,

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 9:29 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432

Dear @Mohammed Athar<mailto:[email-masked]>,

Kindly confirm if we refunded the amount back to the customer,

Regards,
Mohamed Nagy

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 6:40 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund issue case ID 1468974 order 6499623100 MOC 14259432

Hi Mohammed Naggy,

We have received the payment twice from the customer. Please check the below MAS statement.

Kindly check the below screenshot from the account 32010.

Thanks & Regards,
Athar Mohammed,

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 1:54 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: FW: refund issue case ID 1468974 order 6499623100 MOC 14259432

Dear @Arjun Thapa<mailto:[email-masked]>, @Mohammed Athar<mailto:[email-masked]>,

Customer claims that he made manual payment for the order number 6499623100 as it was not deducted in the beginning but after that the amount was deducted so this means he made double payment for the order, he sent us those bank statements added to the attached pictures,

Kindly check confirm so that we will ask for bank details for refund,

Regards,
Mohamed Nagy

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 3:34 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund issue case ID 1468974

External email sender, please take precaution.
Hi Rashid,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 13:40:26
Subject: Re: refund issue case ID 1468974

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 13:16:27
Subject: refund issue case ID 1468974

Problem Statement: Refund Not Processed
Order Date : 12/06/20
Order ID:6499623100
 Tracking ID:
Assistance Required: Need refund for customer.

customer is claiming that his money got deducted 2 times and not refunded yet as he shared the bank statement
please do needful

Best regards
Ammar Asif

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