Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768
From: Mohamed Nagy <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, CP Salmiya <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 12:33:22 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>,

Appreciate your response regarding this case, if payment done kindly refund.

Regards,

From: Mohamed Nagy <[email-masked]>
Sent: Wednesday, October 7, 2020 8:45 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; CP Salmiya <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Dear Rashid,

Kindly find attachments as per customer

Regards,
Mohamed Nagy

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 3:25 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; SRG Salmiya <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi,

We are not able to locate realization for this transaction.

Kindly provide us with deductions in customer account to check and validate realization in our records.

Thanks
Rashid

From: Mohammad Shababe Quamar
Sent: Thursday, August 27, 2020 12:04 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; SRG Salmiya <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please update the below mention query.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 12:38 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 11:49:57 AM
Subject: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi Team,

With reference to order numbers: 8397841932 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund.

Order date: Aug 16, 2020
Payment mode: KNET
Ticket ID: NA

Customer provided bank statement as attached above

Kindly look into this issue and do the needful.

Thanks,
Nitesh

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