Subject: Re: Damaged item // 8394679417 // 1390563
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 07:04:51 -0700 (MST)

Hi Jessie, 

The customer reported the complaint on 15 Aug 2020 at 7:43 PM. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, October 10, 2020 5:50:16 PM 
Subject: RE: Damaged item // 8394679417 // 1390563 

Hi Team, 

Order was delivered August. 

When did the customer report that the item is damage? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, October 9, 2020 5:49 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Damaged item // 8394679417 // 1390563 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 6:41:41 PM 
Subject: Damaged item // 8394679417 // 1390563 

Hi Team, 

WWD DAMAGED ITEM 

Problem Statement: Home Centre TEAM 

Order Date : Jul 29, 2020 

Order ID: 8394679417 

Tracking ID: 00118000016009679 

Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item as damaged, customer also provided us the picture of damaged item.Now customer is asking for return and refund/ exchange the item. 

Child ticket: 1514074 has been created, however no update received from the team yet. 

So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

Nitesh 

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