Subject: Fwd: The amount has been deducted without completing the order
From: Seeta Seeta <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Date: Mon, 12 Oct 2020 05:20:10 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Mustafa Chakki" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, October 12, 2020 5:13:16 PM 
Subject: RE: The amount has been deducted without completing the order 

REFUNDED. 

Original Transaction ID202025284935116 

IP Address168.187.70.73Batch ID 

Transaction Date/TimeMon Oct 12 14:42:46 AST 2020Post Date1012 

Transaction ID202028601483353Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDBoubyan Bank 

Card Number470350******6677Card ExpirationJun , 2023 

Transaction Amount29.240Currency Code414 

Merchant Track ID159953009200009479Result CodeCAPTURED 

Host Response00Authorization Code655329 

AVS ResponseCVD2 Validation Repsonse 

Reference ID028697000612STAN ID388401 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Akshay Berry <[email-masked]> 
Sent: Monday, October 12, 2020 2:25 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: The amount has been deducted without completing the order 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Any update? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Saturday, October 10, 2020 4:00 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: The amount has been deducted without completing the order 

Looping [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 6:15 AM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: The amount has been deducted without completing the order 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us in below case. 

Regards, 

Fauzan 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 September, 2020 12:08:55 
Subject: The amount has been deducted without completing the order 

Hi Team 

Problem Statement: The amount has been deducted without completing the order 

Deduction Date : Sep 8, 2020 

Order ID: [ mailto:[email-masked] | [email-masked] ] 

Total Price: KWD 29.240 

Transaction ID: I asked Transaction Id but the customer is saying I have no it but he set for us a Bank statement of deduction Approval is attached. 

Assistance Required: Need to check and refund 

Issue Description: The customer calming that the amount has been deducted and the order did not complete and now he demanding the refund and he has sent for us Bank statement so we request that please do the needful 

Regards 

Hafizullah 

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