Subject: Hello! You have unread messages from web.freshchat.com
From: Freshchat <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 09:55:41 +0000

Hey Seeta !

Check out what you missed while you were away

do you know how that works

Revathy

Hi there!

Revathy

May I know if you are using IntelliAssign?

yes
Yes, we are using inteliassign

Unread

Revathy

Hi there!

Revathy

I had this checked from my end. When an agent reassigns a chat to a group, the chat will be automatically assigned to any of the agents who are active on IntelliAssign under that group.

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