Subject: Hello! You have unread messages from web.freshchat.com
From: Freshchat <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 07:46:09 +0000

Hey Seeta !

Check out what you missed while you were away

Shyam

Done please check

got it

Hi Shyam, can you guide me on how to attach a conversation label to an ongoing chat

so after resolving where are the labels
when I resolve - it takes me strait to creating FD Ticket

Unread

Aashish Harish

Yes, once the ticket is resolved, the conversation will appear with the ticket created time stamp and then we can assign the lable

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