Subject: RE: Proof of Delivery / 8397859405
From: Jessie Caparas <[email-masked]>
To: olm kuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Sep 2020 12:41:30 +0000

@seeta.seeta<mailto:[email-masked]>

Please check and confirm with customer as per below trail mail.

From: olm kuwait <[email-masked]>
Sent: Wednesday, September 23, 2020 1:57 PM
To: Jessie Caparas <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Proof of Delivery / 8397859405

Dear Jessie,

Greetings,

Due to field executive user mistake the POD is not recorded properly. Anyhow we called the customer and handover the shipment and apologized for the delay of shipment.

Thanks with regards
Azmath

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 23 September 2020 09:14
To: olm kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery / 8397859405

@olm kuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]>

I don't understand why its being a challenge to provide a POD?

FYI @Reddy Prasad<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 5:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of Delivery / 8397859405

External email sender, please take precaution.

Hi Team,

Can you pelase assist us in the below case, we have already escalated the case to the concerned team but we didn't receive any update from them.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 10:16:50 PM
Subject: Re: Proof of Delivery / 8397859405

Hi Team,

The case has pending for long time so please do the needful.

Regards
Rehan

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 7:59:02 PM
Subject: Proof of Delivery / 8397859405

Hi Team,

The customer has placed his order on Aug 16, 2020 and as per the tracking number order has been delivered but customer claim, he did not received his order.

So we have escalated to the courier team regarding Proof Of Delivery but did not received any response from their side.

Kindly please do the needful.

Order number - 8397859405

Tracking ID - FP08171000752

Ticket ID - 1451792

Regards

Rehan

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