Subject: FW: 8201986175\8201978830
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Date: Tue, 22 Sep 2020 08:30:40 +0000

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Tuesday, September 22, 2020 12:30 PM
To: Mohd Imran <[email-masked]>
Subject: FW: 8201986175\8201978830

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 6:18 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Subject: 8201986175\8201978830

Hi,

Please find the below sample ticket which is on validation cancelled.

Same customer 2 orders are generated , but below order#8201986175 not available in hybris.

So when ticket is raised in hybris for 1 order the realization is linked to other order hence its difficult to validate those transaction.

Please review such transactions and if possible provide us with both order numbers so we can do the refund.

Tickets
Create New Ticket

Ticket ID
Subject
Status
Action

-<javascript:;>
03585023
Kent refund -8201978830
Open
Select Ticket
Ticket ID:03585023
Subject:Kent refund -8201978830
Status:Open
Priority:High
Category:Knet
Assigned Agent:
Agent Group:Knet Group
Order:8201978830
Customer::Dalal Abdullah (Guest)

Time created
Name
Description
9/21/20 6:03 PM
harish.thakor
Changes:
Status: New -> Open
Comment:

Original Transaction ID202025146811109IP Address168.187.147.210Batch IDTransaction Date/TimeMon Sep 21 17:03:20 AST 2020Post Date0921Transaction ID202026551499609Action CodeCreditMerchant ID2683Terminal ID268301Payment InstrumentDebit CardBrand IDKuwait Finance HouseCard Number450778******9400Card ExpirationJul , 2022Transaction Amount38.760Currency Code414Merchant Track ID159949357200090914Result CodeCAPTUREDHost Response00Authorization Code056943AVS ResponseCVD2 Validation RepsonseReference ID026596001363STAN ID72957Cardholder AddressECI7Cardholder Zip CodeUser Field 1User Field 2User Field 3User Field 4User Field 5UCAFHost Tran ID
9/10/20 2:25 AM
Shakeeb Arsalan
Contact Type: Email
Reason: Complaint

Amount to be refunded : KWD 38.76

transaction : 025122018737-E0268301

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