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Date: Wed, 16 Sep 2020 04:22:37 -0700 (MST)

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Subject: Re: Update regarding returns
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Amani Khraisat <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <
Date: Wed, 16 Sep 2020 04:22:32 -0700 (MST)

Hi Imran, 

Thank you for sharing the update regarding returns. Will share the same information with the agents as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Amani Khraisat" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "ccbackoffice" <[email-masked]>, "ccwebteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nour Hanayneh" <[email-masked]> 
Sent: Wednesday, September 16, 2020 12:13:00 PM 
Subject: RE: Update regarding returns 

Hi Team, 

Update on returns. Please update to the front end team. 

	

TERRITORY 	

CIR 	

RTS 

BH 	

YES 	

YES 

KSA 	

YES 	

YES 

KW 	

NO 	

YES 

UAE 	

YES 	

YES 

EG 	

YES 	

YES 

From: Mohd Imran 
Sent: Tuesday, July 28, 2020 3:45 PM 
To: Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Amani Khraisat <[email-masked]>; Saeed Khawaldeh <[email-masked]>; [email-masked]; ccwebteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nour Hanayneh <[email-masked]> 
Subject: RE: Update regarding returns 

Hi Team, 

Just a quick reminder, we are not accepting returns through any mode in Bahrain . 

Manufacturing defect and damage is an exception. 

Please inform every front end person not to pass wrong information. 

Regards 

Imran 

From: Mohd Imran 
Sent: Thursday, July 9, 2020 11:15 PM 
To: Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Tarabishi < [ mailto:[email-masked] | [email-masked] ] >; Amani Khraisat < [ mailto:[email-masked] | [email-masked] ] >; Saeed Khawaldeh < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; ccwebteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Update regarding returns 

Hi Team, 

Please be informed that we are having some frequent changes regarding the return process due to present scenarios. 

We are not accepting online returns/pickup across all territories except cases of damage, defective and wrong products. 

Below is the summarization of present return acceptance as wherein we are accepting Return to store (RTS) as per territory. 

	

Territory 	

CIR 	

RTS 

KSA 	

No 	

Yes 

UAE 	

No 	

Yes 

Kuwait 	

No 	

Yes 

Bahrain 	

No 	

No 

Cascade this information to frond end team, and make sure not to convey any wrong information to customer in order to avoid any severe escalation. 

Thanks & regards 

Imran 
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