Subject: Re: Amount Deducted But no Order Placed//1465856
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], Harish Thakor <[email-masked]>
Date: Tue, 15 Sep 2020 00:45:28 -0700 (MST)

Hi Rashid, 

We need your assistance on an urgent basis as the customer is very frustrated. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 14 September, 2020 22:58:17 
Subject: Re: Amount Deducted But no Order Placed 

Hi Team, 

The customer is continuously chasing us for the refund. Please assist in closing the case following the refund. 

Best Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, September 10, 2020 4:47:02 PM 
Subject: Amount Deducted But no Order Placed 

Hi Team 
Problem Statement : On Validation Cancelled 
Ticket id : 1465856 

Customer Email ID : [email-masked] 

Date: September 07 , 2020 

Total Price : KWD 50.560 
Issue Description : The payment has been done but no order has been placed and the amount has been deducted. 

The amount has not been refunded to the customer until now. 

This is an SMS that the customer received on the same day Monday 7-Sept 2020 

Sorry, your payment didn’t go through. Please try again at https://centrepoint.app.link/e/QOOhdFdzA9. Please contact your bank if any amount has been debited. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia