Subject: Re: Refund approval Late Shipping // 1461702 // 6492674363
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Sep 2020 06:11:38 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 09:53:11 
Subject: Re: Refund approval Late Shipping // 1461702 // 6492674363 

hi team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Monday, September 7, 2020 8:17:38 PM 
Subject: Refund approval Late Shipping // 1461702 // 6492674363 

Dear Team , 

Problem Statement: Refund approval Late Shipping 
Order Date:May 18, 2020 
Order ID: 6492674363 
Tracking ID: Not generate 
Total Price SAR299 
concept :LIFESTYLE 

Assistance Required: Need refund for customer. 

Issue Description : the customer placed the order on May 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund 

Case history : The customer reached out to us on 7 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 5/18/2020 and this is the 1st order with us . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin