Subject: Re: [#1466691] - Inbound call - 8202005214
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Sep 2020 03:24:08 -0700 (MST)

Hi Jessie, 

The escalation was done from the Crystel team. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, 14 September, 2020 14:13:30 
Subject: FW: [#1466691] - Inbound call - 8202005214 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

The agent mistakenly sent the reply to the customer. 

Now the customer is sending us a follow up! 

From: bo-jwais Hook <[email-masked]> 
Sent: Monday, September 14, 2020 12:36 PM 
To: Centrepoint <[email-masked]> 
Cc: [email-masked]; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked] 
Subject: Re: [#1466691] - Inbound call - 8202005214 

External email sender, please take precaution. 

السلام عليكم .. 

رقم المرجع : 

[ tel:025120025846 | 025120025846 ] 

رقم الهاتف : 

[ tel:99992659 | 99992659 ] 

Sent from my iPhone 

On Sep 14, 2020, at 11:31 AM, Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

​Hi Team, 

​ 

Kind reminder 

​ 

​Best Regards, 

RAZAN DABBAS 

BQ_BEGIN

On Tue, 8 Sep at 5:20 PM , Mas-hoook < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team 

The customer confirmed that the amount was deducted from our side and the order was failed 

Order no : 8202005214 

Best regard, 
Tarneem Altahaineh 

BQ_END

1466691:1125156 

BQ_END

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