Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 13 Sep 2020 13:07:19 +0000

Looping in @Rashid Gafoor  Kaskar<mailto:[email-masked]> Please update below mention ticket status.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 12, 2020 2:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

External email sender, please take precaution.
Hi Team,

Please assist in closing below case. KNET Refund ticket is: 03589006.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 18:41:41
Subject: Fwd: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Please assist in the below case. Not receiving response from Finance.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 17:06:32
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 4:45:52 PM
Subject: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date : Jul 27, 2020
Order ID: 8394274873
Total Price: KWD64
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

Best Regards
Ala Aldin

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