Subject: Re: Wrong WWD item delivered(9798705395)
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Thu, 10 Sep 2020 03:30:57 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 10 September, 2020 12:20:36 
Subject: Wrong WWD item delivered(9798705395) 

Hi Team, 

Problem Statement: Wrong Item Delivered (WWD) 
Order Date : 22-Aug-202 
Order ID: 9798705395 
Tracking ID: 00000100066302295 
Assistance Required: Wrong Item Received 

Issue Description: The customer emailed us informing us that he received the item on 25/08/20 but the item which they received is Wrong, the customer also provided us the picture of the wrong item. The item is 154563093 - - Kit For Kids Ventiflow Spring Mattress. 

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards, 
Abhishek Bargaonkar