Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Tue, 8 Sep 2020 03:12:02 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, September 8, 2020 3:27:15 PM 
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Raised on Zimbra 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: Sep 7, 2020 
Order ID: 8201896259 
Total Price: KWD47.95 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah