Subject: TID - 20856700 / Seller Type - GEO - Power Seller UK/ Event Name - The Vamps/ Event Date - 25/05/2019/ Issue - The buyer is asking for refund and we need to check whether we can provide a refund
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Mon, 3 Jun 2019 15:41:03 -0700 (MST)

Hi Sanup, 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 4 June, 2019 02:23:36 
Subject: TID - 20856700 / Seller Type - GEO - Power Seller UK/ Event Name - The Vamps/ Event Date - 25/05/2019/ Issue - The buyer is asking for refund and we need to check whether we can provide a refund 

Hi Seeta, 

Request you to look into this case. 

The buyer purchased the tickets for Section 412 however at the event the same section was closed and they have been relocated to Section 421. First they missed the part of the show and secondly due to relocated seat the view was not good. 

Buyer is chasing for a refund. 

Please check whether we can provide a refund. 

Regards, 
Sanup