Subject: TID : 22008588 / Broker US / Walk Off The Earth / 01/06/2019 20:00 / Tickets not received
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Sun, 2 Jun 2019 11:03:43 -0700 (MST)

Hi Brian, 

Buyer emailed chasing for tickets the DP is TicketMaster Mobile - Ticket Transfer, However seller uploaded the tickets as Mobile QR Code. Event is already passed 18 hours ago. 

Can you please assist here, If we can escalate this to payments as buyer never received tickets for event. 

Kind Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 2 June, 2019 22:47:39 
Subject: TID : 22008588 / Broker US / Walk Off The Earth / 01/06/2019 20:00 / Tickets not received 

Hi Seeta, 

With reference to TID: 22008588 , the buyer raised the concern that ticket master has no record of a transfer, when he log into ticket master in his account it does not appear. 

I checked the case history and transaction tab. Delivery Plan : TicketMaster Mobile - Ticket Transfer, Ticket Type : Ticket Master Mobile. In View e-ticket, mobile QR code ticket was uploaded. Since there was no one available to provide seller support, we sent a Viagogo guarantee blurb to buyer and follow up. 

Discussed this case with Rosette, need to flag so that refund can be initiated. 

Thank you for your consideration. 

Kind Regards 

Rakesh