Subject: 2634433 – Elton John – 30/05/2019 – 21:00 – Arena di Verona, Verona, IT
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Thu, 30 May 2019 14:59:48 -0700 (MST)

HI Brian, 

Buyer emailed informing that the event got cancelled and asking for refund. On our website their is a event postponed banner is coming. However the online investigation shows that 30/05/19 event got cancelled. 

Can you please assist here. 

With reference to TID : 20481157, buyer emailed that event is cancelled. On viagogo, it shows event was postponed but when checked on official and several other websites, it shows that event is actually cancelled. 

Information on Cancelled Event: When checked on official website of Elton John, it shows that event was cancelled for 30 May 2019. 

Link to the event website: [ https://www.eltonjohn.com/tours | https://www.eltonjohn.com/tours ] 

Link to a website confirming the cancellation / postponement / venue changes: 

[ https://www.ticketone.it/elton-john-biglietti-verona.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2133984$10604929 | https://www.ticketone.it/elton-john-biglietti-verona.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2133984$10604929 ] 

Kind Regards, 

Seeta 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 31 May, 2019 02:48:10 
Subject: 2634433 – Elton John – 30/05/2019 – 21:00 – Arena di Verona, Verona, IT 

Hi Seeta, 

With reference to TID : 20481157, buyer emailed that event is cancelled. On viagogo, it shows event was postponed but when checked on official and several other websites, it shows that event is actually cancelled. 

Information on Cancelled Event: When checked on official website of Elton John, it shows that event was cancelled for 30 May 2019. 

Link to the event website: [ https://www.eltonjohn.com/tours | https://www.eltonjohn.com/tours ] 

Link to a website confirming the cancellation / postponement / venue changes: [ https://www.ticketone.it/elton-john-biglietti-verona.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2133984$10604929 | https://www.ticketone.it/elton-john-biglietti-verona.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2133984$10604929 ] 

Kindly look into the issue and resolve it. 

Thanks & Regards, 

Nitesh