Subject: 3380565 – Tool, Judas Priest & Bush - Epicenter 2019 - Saturday – 11/05/2019 – 12:00 am – City / GEO
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Wed, 29 May 2019 18:54:25 -0700 (MST)

Hi Brian, 

Buyer called chasing for refund as he claims the event got cancelled. On our website the event cancelled banner is showing but from our side we never sent any email to buyer about event cancelled. Investigation shows that the event was cancelled. 

TID: 21498750 

Information on Cancelled Event: Event was cancelled due to the severe weather. 

Link to the event website: It's a post dated event - no info available on the event website; however, the event cancellation can be checked on the viagogo system. 

Link to a website confirming the cancellation: [ http://www.brooklynvegan.com/tools-epicenter-festival-set-cancelled-due-to-severe-weather/ | http://www.brooklynvegan.com/tools-epicenter-festival-set-cancelled-due-to-severe-weather/ ] 

Can you please assist with this case. 

Regards, 
Seeta 

From: "Himanshu Manral" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 30 May, 2019 07:01:11 
Subject: 3380565 – Tool, Judas Priest & Bush - Epicenter 2019 - Saturday – 11/05/2019 – 12:00 am – City / GEO 

Hi Seeta, 

Buyer event was cancelled and he's chasing for refund now. 
As per the event banner - the event has been cancelled. 
The event was cancelled on 11/05/2019 and it has already been more than 18 days. 
The buyer has neither received any refund nor any confirmation email from us regarding the event cancellation refund is visible on the CH yet. 

TID: 21498750 

Information on Cancelled Event: Event was cancelled due to the severe weather. 

Link to the event website: It's a post dated event - no info available on the event website; however, the event cancellation can be checked on the viagogo system. 

Link to a website confirming the cancellation: [ http://www.brooklynvegan.com/tools-epicenter-festival-set-cancelled-due-to-severe-weather/ | http://www.brooklynvegan.com/tools-epicenter-festival-set-cancelled-due-to-severe-weather/ ] 

Regards, 
Himanshu