Subject: 18486060, Buyer, Sam Smith, 16/04/2019 19:00, call back to buyer
From: Seeta Seeta <[email-masked]>
To: Josue Mussango <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Cytlali Monroy <[email-masked]>
Date: Tue, 28 May 2019 10:10:16 -0700 (MST)

Hi Josue, 

Please take ownership of the case. 

Kind Regards, 
Seeta 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Cytlali Monroy" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 19:27:32 
Subject: Fwd: 18486060, Buyer, Sam Smith, 16/04/2019 19:00, call back to buyer 

Hi Seeta, 

Can you please assign this case to Josue. 
He called the buyer but he is not satisfied with the service provided and buyer claims he was promised a manager callback but he never received one. 

Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Cytlali Monroy" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 19:18:08 
Subject: 18486060, Buyer, Sam Smith, 16/04/2019 19:00, call back to buyer 

Hi Kritika 

With reference to TID: 18486060 , the buyer send and email because he was not satisfied with the last call he received so he is expecting a call from a manager. 

Can you please reassign the case to any other agent who can call back the costumer? 

Thank you for your consideration 

Kind Regards 
Cytlali