Subject: TID: ID : 18926010 / Broker-UK / Spice Girls / 01/06/2019 17:00 / Tickets are not clear
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Mon, 27 May 2019 11:16:43 -0700 (MST)

Hi Brian, 

Buyer received the 2 tickets but the tickets look like burnt or damaged by smoke, Now buyer is asking for new tickets and there was a note from M ajbritt Dietrich to contact her if buyer response. 

Can you please assist me here. 

Kind Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 27 May, 2019 23:35:53 
Subject: TID: ID : 18926010 / Broker-UK / Spice Girls / 01/06/2019 17:00 / Tickets are not clear 

Hi Seeta, 

With reference to TID: 18926010, The issue of the Buyer is he received 2 tickets that look like they have been burnt or damaged by smoke. The buyer is looking for subs. They are afraid the tickets will not be valid. 

As per case history, it has been escalated for Manager call back. The comments from majbritt.dietrich "If Buyer contacts us again please do not respond. Email me before you wrap up the case, as I am following it in order to action a manager call-back". 

Today, we received a call from Buyer that he has been promised to receive a call back on Friday but haven't received any call yet. Event is 4 day(s), 22 hours away. 

Please help as we cannot wrap up this case. 

Thank you for your consideration. 

Kind Regards 
Rakesh