Subject: TID - 19203219 / Seller Type - GEO - Power Seller / Event Name - George Ezra / Event Date - 20/06/2019 / Issue - The buyer is claiming that he never received the tickets and requesting for tickets or he need a refund
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Wed, 22 May 2019 18:20:42 -0700 (MST)

Hi Sanup, 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, May 23, 2019 1:21:04 AM 
Subject: TID - 19203219 / Seller Type - GEO - Power Seller / Event Name - George Ezra / Event Date - 20/06/2019 / Issue - The buyer is claiming that he never received the tickets and requesting for tickets or he need a refund 

Hi Seeta, 

Request you to look into this case. 

The Seller has contacted us and informed that he has sent wrong tickets (wrong venue) to the buyer. We have asked the buyer to return the wrong tickets by 10/04/2019. However, he never respond to that email. Now, he is claiming that he never received those tickets and want either the tickets or refund. 

The tracking number " [ http://track.anpost.ie/TrackingResults.aspx?rtt=0&trackcode=LL140228964IE | LL140228964IE ] " shows that the tickets are already delivered on 29th March. 

Can you please check what action we have to take on this case? 

Regards, 
Sanup