Subject: TID:21442790 Event Name:Name : The Killers & Dead and Company & Jay-Z - Woodstock 50 - 3 Day Pass Event Date:16/08/2019
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Neha Gupta <[email-masked]>
Date: Wed, 22 May 2019 15:15:56 -0700 (MST)

Hi brian, 

With reference to TID: 21442790, buyer contacted us stating that the event is cancelled. The previous representative Carl Harricombe has escalated the case to EDM as per his notes. Can you please check for an update from Carl. 

Parvez alwso flagged the case to india inbox but there is no update from carl. 

Regards, 
Seeta 

From: "Neha Gupta" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, May 23, 2019 3:28:17 AM 
Subject: TID:21442790 Event Name:Name : The Killers & Dead and Company & Jay-Z - Woodstock 50 - 3 Day Pass Event Date:16/08/2019 

With reference to this TID: 21442790, there is no update. 

Can you kindly look in matter. 

As this case has been flagged by Sarthak to the TL Parvez with the below notes: 

The buyer claims that the event has been postponed. Found the following notes by the previous agent : 
Follow Up - 
C:Email - Buyer - My event is cancelled or postponed - What do I do? 
I:Checked replay from escalation and still no definite answer on the cancellation of this event 
A:Waiting on further feedback from Ana before calling buyer as promised 
N:Follow Up set to get further feedback and make outbound call 

Thanks for your patience and cooperation 

With Regard 
Neha Gupta