Subject: Fwd: 21813144 - Broker MX - Sofia Niño de Rivera - 23/05/2019 - delivery issue
From: Seeta Seeta <[email-masked]>
To: Valeria Julia <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Wed, 22 May 2019 14:19:14 -0700 (MST)

Hi Valeria, 

Can you please take ownership of the case. As buyer is chasing for tickets and the tickets are in event city. 

Regards, 
Seeta 

From: "Brian Sexton" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Thursday, May 23, 2019 2:41:37 AM 
Subject: RE: 21813144 - Broker MX - Sofia Niño de Rivera - 23/05/2019 - delivery issue 

Hi Seeta, 

The DP is next day delivery and the tickets are currently in the city of the event. 

Could you assign this to a 13:30-22:30 agent to check this tomorrow in case the tickets get delivered by midday Mexico time, if not then we can move to replacement. 

Kind regards, 

Brian 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday 22 May 2019 20:14 
To: India Inbox <[email-masked]> 
Cc: Natalia Cabrera Castilla <[email-masked]> 
Subject: 21813144 - Broker MX - Sofia Niño de Rivera - 23/05/2019 - delivery issue 

Hi Brian, 

Buyer email chasing for tickets and seller shipped the tickets before MSBD, However the tracking number is showing that the tickets will deliver to buyer's address after event. 

Can you please assist me here? 

Regards, 

Seeta 

From: "Natalia Cabrera Castilla" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 23, 2019 12:28:12 AM 
Subject: 21813144 - Broker MX - Sofia Niño de Rivera - 23/05/2019 - delivery issue 

Seeta, 

Buyer is chasing the tickets as TN mentions that tickets will be delivered at 27/05/2019 but event is at 23/05/2019 so tickets will not reach in time. 

Seller shipped the tickets in time. 

Please, ask to the relevant team inf we have to replace the order. 

Thanks 

-- 

Kind Regards 

Natalia