Subject: 20788650 /Broker / Billy Joel / 30 day(s), 23 hours away / Shipment Failed issue.
From: Seeta Seeta <[email-masked]>
To: Sumit Gangwar <[email-masked]>
Date: Wed, 22 May 2019 12:58:34 -0700 (MST)

Hi Sumit 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sumit Gangwar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, May 22, 2019 11:18:29 PM 
Subject: 20788650 /Broker / Billy Joel / 30 day(s), 23 hours away / Shipment Failed issue. 

Hi Seeta, 

This is regarding the above mentioned TID, buyer informed that the UPS Access point selected does not accept ups deliveries and as per UPS tracking the tickets are being returned to the sender. 
The transaction state is shipment failed. 

Please check with the relevant department and kindly revert if buyer is eligible for refund or not. 

Regard's 
Sumit.