Subject: Re: 21447274 - Broker BR - Bruno e Marrone - 26/04/2019 - Feedback
From: Seeta Seeta <[email-masked]>
To: viraat <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>
Date: Sun, 19 May 2019 18:09:06 -0700 (MST)

Hi All, 

As today Josue didn't come to office i am unable to share the feedback,but once he will come office i will definitely share the feedback to him. 

Regards, 
Seeta 

From: "viraat" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Mansi Chhabra" <[email-masked]> 
Sent: Sunday, May 19, 2019 1:03:46 PM 
Subject: FW: 21447274 - Broker BR - Bruno e Marrone - 26/04/2019 - Feedback 

Hi Seeta, 

Please provide feedback to Josue on this case , Pleas ensure he understands the mistake made on the account and this is not repeated. 

Kind regards, 
Viraat 

From: Mansi Chhabra <[email-masked]> 
Sent: 19 May 2019 12:35 
To: Virat Joshi 
Cc: Jessica Renaud Aparecido 
Subject: 21447274 - Broker BR - Bruno e Marrone - 26/04/2019 - Feedback 
Hi Viraat, 

Jessica received one case where the PT agent josue.poi received a case where buyer complained that he didn't received the tickets but the agent replied with working on it and kept the case on follow up but didn't escalate to relevant team. 

Could you please forward it to share a feedback with the agent. 

Kind Regards 
Mansi 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Saturday, 18 May, 2019 20:20:55 
Subject: ID : 21447274 - Broker BR - Bruno e Marrone - 26/04/2019 - Feedback 

Hi Mansi, 

I am emailing you regarding this PT agent ( Josué) that has been working here around 2 months. 
I keep receiving cases that he did not handle correctly. 

In this case, the buyer did not receive tickets on time, he received the query from the buyer, put it on his follow up, and did nothing, now its been 3 weeks, the case went to other agents, and case is still not solved. 

Thank You, 
Jéssica