Subject: TID: 21738419 -- Fan seller US -- BTS on 18/05/2019, When: 2 hours ago -- Buyer was denied entry at the event as the same tix were issued to 3 different people by the seller.
From: Seeta Seeta <[email-masked]>
To: Himanshu Manral <[email-masked]>
Date: Sun, 19 May 2019 14:52:13 -0700 (MST)

Hi Himanshu, 

Please escalate to payment and in the cian notes mentioned everything what exactly happened. 

Regards, 
Seeta 

From: "Himanshu Manral" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, May 19, 2019 7:14:35 AM 
Subject: TID: 21738419 -- Fan seller US -- BTS on 18/05/2019, When: 2 hours ago -- Buyer was denied entry at the event as the same tix were issued to 3 different people by the seller. 

Hi Seeta, 

Seller provided the wrong tix to the buyer and the buyer accepted the incorrect tix with a partial refund of USD600.00. 

The partial refund case was escalated to payments team and now added to HV google doc. 

Buyer was denied entry due to the duplicate tix at the event. 

HV case has already been escalated to the payments team with a partial refund of USD600.00 

It's a RAG case, please advise how to proceed with this case. 

Regards, 
Seeta