Subject: Re: 21675230,Elton John, 17 day(s), 23 hours ago,Arena di Verona, Verona IT,fan seller, the event has been cancelled the seller is chasing for the ticket
From: Kyle ODonnell <[email-masked]>
To: India Inbox <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Mbala Zolana <[email-masked]>
Date: Tue, 18 Jun 2019 10:54:21 +0000

Hi Julia,

That is correct the buyer should be refunded and seller should be paid FV on 19806026 if the tickets do not come back.

The buyer should not be refunded and seller not paid FV on 21675230 if the tickets do not come back.

We are still currently getting and opening returns from Elton John so there is still a possibility the buyer on 21675230 may have sent the tickets back but never notified us.

Kind Regards,

Kyle O' Donnell
Shipping Investigation Specialist

________________________________
From: India Inbox
Sent: 17 June 2019 20:51:02
To: Seeta Seeta; Kyle ODonnell
Cc: Mbala Zolana
Subject: Re: 21675230,Elton John, 17 day(s), 23 hours ago,Arena di Verona, Verona IT,fan seller, the event has been cancelled the seller is chasing for the ticket

Hi @Kyle ODonnell<mailto:[email-masked]>

I can see you have been working on case 19806026.

  *   Please note yuyer from 19806026 sold tickets in 21675230.
  *   the final buyer from 21675230 is not responding or shipping back tickets
  *   this is not marked as Active Redirection

Could you please have a look into this as buyer from 19806026 should be refunded. But not paid FV as seller in 21675230.

Thanks!

Kind regards,

Julia

________________________________
From: Seeta Seeta <[email-masked]>
Sent: 17 June 2019 19:44
To: India Inbox
Cc: Mbala Zolana
Subject: 21675230,Elton John, 17 day(s), 23 hours ago,Arena di Verona, Verona IT,fan seller, the event has been cancelled the seller is chasing for the ticket

Hi There,

With the reference TID:21675230, The event got cancelled and we had already asked buyer to return the tickets to us but buyer didn't reply. Now seller is chasing for tickets.

Can you please assist me here, If seller will be paid or not?

Kind Regards,
Seeta
________________________________
From: "Mbala Zolana" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Tuesday, 18 June, 2019 00:00:25
Subject: 21675230,Elton John, 17 day(s), 23 hours ago,Arena di Verona, Verona IT,fan seller, the event has been cancelled the seller is chasing for the ticket

Hi seeta

The event has been cancelled and the buyer was given a deadline to return the ticket that was 11.06.2019 but no response from the buyer

The seller is chasing for the ticket

To contact the seller support team to know if the seller will be paid

Kind regards

Mbala Zolana