Subject: Re: 20863328 / Fan Seller NL / Netherlands vs Cameroon - Group E - Women's World Cup 2019 / 15/06/2019 / Seller requesting seller charged removed
From: India Inbox <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Sanup Sadanandan <[email-masked]>
Date: Mon, 17 Jun 2019 22:00:41 +0000

Hi there,

  *   seller sold tickets on 14/03/2019 in TID (20863328)
  *   he purchased tickets on 03/06/2019 in TID 22032022 to fulfill this order
  *   he has been told tickets would be invalid as a seller but ever checked if the tickets he bought are correct
  *   we never told him as a buyer in TID 22032022  the tickets he purchased were invalid

Seller needed to buy tickets from our website to fulfill this order. I would not remove the charge as he never contacted us in the TID where he purchased the tickets to ask if his tickets are valid or if he needs to receive new tickets in order to fulfill his sale.

This was the sellers risk to list tickets he did not have as he needed to purchase tickets in June to fulfill order from march.

Kind regards,

Julia

________________________________
From: Seeta Seeta <[email-masked]>
Sent: 17 June 2019 21:41
To: India Inbox
Cc: Sanup Sadanandan
Subject: 20863328 / Fan Seller NL / Netherlands vs Cameroon - Group E - Women's World Cup 2019 / 15/06/2019 / Seller requesting seller charged removed

Hi Julia,

With the reference TID:20863328 Seller called informing us she originally purchased (22032022) tickets from us and there we had informed her that the tickets which she received were not valid and we will provide her new tickets.

But she received the tickets on 14/06/2019 and under TID:20863328  where she sold the tickets the deadline was 12/06/19.We already sub the order and buyer turn seller is asking why she is been charged for not fulfilling the order as originally she purchased tickets from us.

I already flagged the case on google doc and over there rebecca asked me to flag this case to @indiainbox.

Can you please check if it is possible to remove seller charge.

Kind Regards,
Seeta
________________________________
From: "Sanup Sadanandan" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Friday, 14 June, 2019 23:41:48
Subject: 20863328 / Fan Seller NL / Netherlands vs Cameroon - Group E - Women's World Cup 2019 / 15/06/2019 / Seller requesting seller charged removed

Hi Seeta,

Request you to look into this case.

The seller has already uploaded the e-tickets on 03/06/2019 but then he received an email from our side that the tickets uploaded are invalid (as per event organizer) and they need to upload the new tickets. He purchased the tickets from us (Seller: Power Seller). He had an conversation with us and we informed him to upload the e-tickets as soon as he receives them.

But when he didn't uploaded next 2 hours, we contacted him thrice but he didn't answered and the order was moved to pending substitution.

As per him, he was waiting for the e-tickets from actual seller.

Can we request whether we can get the Seller charge removed for him?

Regards,
Sanup