Subject: TID : 21821776 / Event ID : 3734761 / Broker US / Mexico vs Ecuador - International Friendly / 09/06/2019 18:00 / Tickets not received
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Sat, 15 Jun 2019 11:04:25 -0700 (MST)

Hi There, 

With the reference TID:21821776, Event is passed and buyer was chasing for tickets, DP is TicketMaster Mobile - Ticket Transfer but seller uploaded tickets as Mobile QR Code. Case was already flagged in order to provide the tickets via CM. But buyer never received tickets and now he is chasing for refund. 

Can you please check this concern whether buyer is entitled for refund or not. 

Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 15 June, 2019 07:51:49 
Subject: TID : 21821776 / Event ID : 3734761 / Broker US / Mexico vs Ecuador - International Friendly / 09/06/2019 18:00 / Tickets not received 

Hi Seeta, 

With reference to TID: 21821776, the buyer raised the concern that ticket master has no record of a transfer, when he log into ticket master in his account it does not appear. He has also checked the mailbox but no email received relevant to ticket transfer. 

I checked the case history and transaction tab. 

Delivery Plan was TicketMaster Mobile - Ticket Transfer, Ticket Type : Ticket Master Mobile but in View e-ticket, we checked the mobile QR code ticket was uploaded. 

As per case notes, we need to go through CSNy to determine if the seller is at fault, and if the buyer is due a refund. 

Please help! 

Regards 

Rakesh