Subject: TID : 21821776 / Event ID : 3734761 / Broker US / Mexico vs Ecuador - International Friendly / 09/06/2019 18:00 / Tickets not received
From: Rakesh Dubey <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 14 Jun 2019 19:21:49 -0700 (MST)

Hi Seeta, 

With reference to TID: 21821776, the buyer raised the concern that ticket master has no record of a transfer, when he log into ticket master in his account it does not appear. He has also checked the mailbox but no email received relevant to ticket transfer. 

I checked the case history and transaction tab. 

Delivery Plan was TicketMaster Mobile - Ticket Transfer, Ticket Type : Ticket Master Mobile but in View e-ticket, we checked the mobile QR code ticket was uploaded. 

As per case notes, we need to go through CSNy to determine if the seller is at fault, and if the buyer is due a refund. 

Please help! 

Regards 

Rakesh