Subject: TID : 21316873 / Event ID : 2873239 / Fan Seller / Bangladesh vs Sri Lanka - Cricket World Cup 2019 / County Ground Bristol, Bristol, GB / 11/06/2019 10:30 / P tix return request
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Fri, 14 Jun 2019 14:50:32 -0700 (MST)

Hi There, 

With the reference TID:21316873, Seller emailed asking to return the paper tickets so he can get the refund.As per the case note left by Danielle Whyte seller needs to contact their point of purchase in order to get refund. Agent already push back twice but seller is still asking to return the tickets. 

Can you please ask Danielle.Whyte to look into this concern. 

Kind Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 15 June, 2019 03:01:49 
Subject: TID : 21316873 / Event ID : 2873239 / Fan Seller / Bangladesh vs Sri Lanka - Cricket World Cup 2019 / County Ground Bristol, Bristol, GB / 11/06/2019 10:30 / P tix return request 

Hi Seeta, 

With reference to TID : 21316873, the issue is that even has been cancelled and seller is requesting to return the paper tickets 

Seller Name: A H luban 

As per case history, the notes are updated as below: 
This event was called off due to rain. According to ICC rain policy refunds are automatic, not requesting ptix from sellers as per Prab's decision. Will see if any sellers respond advising tix need to be returned. Please do not escalate these orders to payments for now if buyer is chasing refund, we are waiting a few days to gauge seller reaction. Emailed seller advising them to contact their point of purchase for refund (one email per seller) 

I have replied twice and advised him to contact his point of purchase for refund but seller is saying that he has contacted them and they required tickets back to provide a refund. 

I am not sure if we can contact buyer and ask them to return the tickets so please advise how to proceed further. 

Thank you for your consideration. 

Kind Regards 
Rakesh