Subject: TID : 21316873 / Event ID : 2873239 / Fan Seller / Bangladesh vs Sri Lanka - Cricket World Cup 2019 / County Ground Bristol, Bristol, GB / 11/06/2019 10:30 / P tix return request
From: Rakesh Dubey <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 14 Jun 2019 14:31:49 -0700 (MST)

Hi Seeta, 

With reference to TID : 21316873, the issue is that even has been cancelled and seller is requesting to return the paper tickets 

Seller Name: A H luban 

As per case history, the notes are updated as below: 
This event was called off due to rain. According to ICC rain policy refunds are automatic, not requesting ptix from sellers as per Prab's decision. Will see if any sellers respond advising tix need to be returned. Please do not escalate these orders to payments for now if buyer is chasing refund, we are waiting a few days to gauge seller reaction. Emailed seller advising them to contact their point of purchase for refund (one email per seller) 

I have replied twice and advised him to contact his point of purchase for refund but seller is saying that he has contacted them and they required tickets back to provide a refund. 

I am not sure if we can contact buyer and ask them to return the tickets so please advise how to proceed further. 

Thank you for your consideration. 

Kind Regards 
Rakesh