Subject: Re: UEFA Super Cup - High Risk
From: Worchuirin M <[email-masked]>
To: Om Prakesh Singh <[email-masked]>, David Mboyo <[email-masked]>, Sarav Mitar <[email-masked]>, Amitej Dhar <[email-masked]>, Kunal Rastogi <[email-masked]>, Garima Negi <[email-masked]>, Amit Kumar Thakur <[email-masked]>, Nathan <[email-masked]>, Mutombo Muamba Arnold <[email-masked]>
Cc: Brian Sexton <[email-masked]>, viraat <[email-masked]>, Team Lead <[email-masked]>
Date: Fri, 14 Jun 2019 12:28:36 -0700 (MST)

Hi All, 

Please monitor this event on HR and provide us the proofs uploaded by seller but do not action them for now. 

Refer below email thread for more information. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Francesco Restelli" <[email-masked]>, "Team Lead" <[email-masked]>, "viraat" <[email-masked]>, "Sankarshan" <[email-masked]> 
Cc: "Petrisor Parfene" <[email-masked]> 
Sent: Friday, 14 June, 2019 22:23:18 
Subject: RE: UEFA Super Cup - High Risk 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | @Virat
 Joshi ] , 

Please be aware of this upcoming event, once the on sale date is confirmed we will need to prioritise it. 

You can read the below thread for additional information. 

[ mailto:[email-masked] | @Sankarshan Rajan ] please ask someone from HR to share the proofs of purchase with Francesco, Petrisor and I once they start getting listings so we can decide what we can and can’t approve. 

Kind regards, 

Brian 

From: Francesco Restelli 
Sent: Friday 14 June 2019 17:44 
To: Brian Sexton <[email-masked]> 
Cc: Petrisor Parfene <[email-masked]> 
Subject: FW: UEFA Super Cup - 

Hi 

This will be made high risk 1 

Please ask the team to treat as priority and check with Petre and me for appropriate proof 

The EID is 3826229 

Not sure if it’s named Liverpool vs Chelsea or Chelsea v Liverpool or UEFA Super Cup  

Thanks 

Francesco 

From: Francesco Restelli 
Sent: 14 June 2019 17:17 
To: Tom Crawford < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Petre will monitor the event and cap at capacity of successful orders for previous high profile Finals / football games and we can discuss any seller standing out, if they provide proof and say they got hold of sufficient tickets we can decide together how much to let them sell. 

Of course all problem sellers at CL final will basically be banned for this event unless you tell us otherwise. 

Francesco 

From: Tom Crawford 
Sent: 14 June 2019 17:09 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Given we have poor supply sources from UK clubs I agree to put on High Risk. Can you confirm how we will be monitoring/capping brokers? 

From: Francesco Restelli 
Sent: 14 June 2019 11:00 
To: Tom Crawford < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

It’s taking place in Istanbul and between 2 Premier league power houses, it would be done to minimise risks from fan sellers (and brokers recycled as fans or brokers we don’t trust) 

We can ask India team to prioritise the queue and remove if slow sales and no risks once more sales happen? 

From: Tom Crawford 
Sent: 14 June 2019 15:25 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Where is it being held and what are risk factors (from fans especially)? 

From: Francesco Restelli 
Sent: 14 June 2019 05:08 
To: Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Tom Crawford < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 
Importance: High 

Hi Tom and Daniel 

I think we should set this as high risk 1 to avoid any issues from unknown sellers, do you agree? We can still whitelist very reliable sellers 

So far only 1 seller listed (d-oetzmann), no sales yet. 

Thanks, 

Francesco 

From: Arnaud Valentin 
Sent: 13 June 2019 16:07 
To: Robert Tomlinson < [ mailto:[email-masked] | [email-masked] ] >; Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Hi All, 

The event is ready to go live. The delivery plan is all set as well as the IP block in the UK. 

Does this event need to be set as High Risk? 

Let me know when all set to push to prod. 

Best, 

Arnaud 

From: Robert Tomlinson < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 12, 2019 6:05 PM 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

The functional category for UEFA tickets with no option for e-tickets is now available. Tamara can add if you give her event IDs. 

From: Francesco Restelli 
Sent: 12 June 2019 10:47 
To: Robert Tomlinson < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: UEFA Super Cup 

Hi 

Some less experienced sellers would send screenshots of mobile tix as pdf e-tickets, happened with Europa league final and other mobile tix events before 

If it’s the only way for now let’s open and we can monitor and remove etix listings/change DP on orders but can we work on having a functional cat for mobile tix separate from etix thanks 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Robert Tomlinson 
Sent: Wednesday, June 12, 2019 3:21:11 PM 
To: Arnaud Valentin; Francesco Restelli; Daniel Arteaga; Tamara Marjanovic; Petrisor Parfene 
Cc: Felix Descamps 
Subject: RE: UEFA Super Cup 

Hi Francesco, 

Why are we so against having e-tickets available for this event? We often offer ticket types which are not actually available – e.g. as standard we offer paper and e-ticket; in many cases only paper will be available but we trust sellers to list accurately. Is there something different about this event? 

Thanks 

Rob 

From: Arnaud Valentin 
Sent: 12 June 2019 10:18 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] >; Robert Tomlinson < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Hi Everyone, 

Regarding the ticket delivery type we can only use one functional category at a time. Based on what is mentioned below we cannot use the UEFA Transfer as it includes e-tickets. 

[ mailto:[email-masked] | @Robert Tomlinson ] Can you advise on how we can implement this? 

Best, 

Arnaud 

From: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 11, 2019 10:33 AM 
To: Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] >; Petrisor Parfene < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

PS: For the Europa league final we had a small amount of paper tickets, I think we are safe listing as UEFA mobile and paper tickets, easier to change from paper to mobile rather than having to ask for addresses 

We should NOT have e-tickets available for this event 

Thanks 

Francesco 

From: Daniel Arteaga 
Sent: 11 June 2019 15:12 
To: Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Hey guys – As Arnaud mentions there is no info about on-sale at this point but we know there will be a lottery and we also know it will be mobile tickets (same as last year and as Europa League Final). 

[ mailto:[email-masked] | @Francesco Restelli ] I remember from this Europa League Final we had issues with several buyers not having the UEFA app downloaded in their smartphones so sellers could not share the tickets with them. Do you think we should review the messaging around this to avoid issues for this event? 

Regarding Turkey, I do not think we need to collect more info than buyers phone number as it is not a TR football event. We should use the same functional category as for the Europa League Final. 

Daniel 

From: Arnaud Valentin 
Sent: 11 June 2019 14:43 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] >; Felix Descamps < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Hi Francesco, 

This event was not set up yet. There are no current information on the official website about when the onsale is. My assumption is that have to IP block in UK as it is 2 UK teams playing each other. As for turkey fulfillment, we normally request buyer details (Full name, national ID number or passport number and passolig card number. 

Let me know which restrictions I should apply to this event and I will set it up. 

Best, 

Arnaud 

From: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 10, 2019 8:40 AM 
To: Arnaud Valentin < [ mailto:[email-masked] | [email-masked] ] >; Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Arteaga < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: UEFA Super Cup 

Hi 

Has this event been created in the end? When is it going on sale? 

Thank you, 

Francesco 

From: Arnaud Valentin 
Sent: 03 June 2019 17:38 
To: Francesco Restelli < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tamara Marjanovic < [ mailto:[email-masked] | [email-masked] ] > 
Subject: UEFA Super Cup 

Hi Francesco, 

Before setting up the event I wanted to check with you what settings we should apply to this event as it is UEFA and in Turkey. 

Let me know how we should set this up. 

[ https://www.uefa.com/uefasupercup/news/0250-0c511a044076-c59d126376d3-1000--2019-uefa-super-cup-istanbul/?iv=true | https://www.uefa.com/uefasupercup/news/0250-0c511a044076-c59d126376d3-1000--2019-uefa-super-cup-istanbul/?iv=true ] 

Best, 

Arnaud