Subject: Re: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets
From: India Inbox <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Cc: Sanup Sadanandan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 14 Jun 2019 08:57:39 +0000

Hi @Akanksha Kwatra<mailto:[email-masked]>

I can see you have a follow up on this case.  The event starts at 10.30 buyer will not receive tickets in time to event. Please move to replacement.

Kind regards,

Julia

________________________________
From: Seeta Seeta <[email-masked]>
Sent: 13 June 2019 19:45
To: India Inbox
Cc: Sanup Sadanandan
Subject: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets

Hi There,

With the reference TID:22081105, buyer called chasing for ticket and according to the tracking number the tickets are in transit but there is one note showing o that UPS has delayed shipping by a day stating "Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day".

The Expected arrival date is after event and the event is 17 hours away.

Can you please assist here.

Kind Regards,
Seeta
________________________________
From: "Sanup Sadanandan" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Friday, 14 June, 2019 00:25:17
Subject: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets

Hi Seeta,

Request you to look into this case.

The seller shipped the tickets in time but the UPS has delayed shipping by a day stating "Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day". The event is 17 hours away.

Now the buyer is chasing for refund as he hasn't received the tickets and he need to leave around 7 am to attend at the event (event time: 10:00 am).

Please get this checked whether we will be able to provide tickets or he will be entitled for a refund.

Regards,
Sanup