Subject: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sanup Sadanandan <[email-masked]>
Date: Thu, 13 Jun 2019 12:45:38 -0700 (MST)

Hi There, 

With the reference TID: 22081105, buyer called chasing for ticket and according to the tracking number the tickets are in transit but there is one note showing o that UPS has delayed shipping by a day stating "Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day". 

The Expected arrival date is after event and the event is 17 hours away. 

Can you please assist here. 

Kind Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 14 June, 2019 00:25:17 
Subject: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets 

Hi Seeta, 

Request you to look into this case. 

The seller shipped the tickets in time but the UPS has delayed shipping by a day stating "Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day". The event is 17 hours away. 

Now the buyer is chasing for refund as he hasn't received the tickets and he need to leave around 7 am to attend at the event (event time: 10:00 am). 

Please get this checked whether we will be able to provide tickets or he will be entitled for a refund. 

Regards, 
Sanup