Subject: 22081105 / Fan Seller UK / England vs Windies - Cricket World Cup 2019 / 14/06/2019 / UPS has delayed shipping and the buyer want refund as he hasn't received the tickets
From: Sanup Sadanandan <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 13 Jun 2019 11:55:17 -0700 (MST)

Hi Seeta, 

Request you to look into this case. 

The seller shipped the tickets in time but the UPS has delayed shipping by a day stating "Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day". The event is 17 hours away. 

Now the buyer is chasing for refund as he hasn't received the tickets and he need to leave around 7 am to attend at the event (event time: 10:00 am). 

Please get this checked whether we will be able to provide tickets or he will be entitled for a refund. 

Regards, 
Sanup