Subject: Re: 22136933, Power Seller US, Boston Red Sox vs Texas Rangers, 12/06/2019 19:10, rescheduled event
From: India Inbox <[email-masked]>
To: Seeta Seeta <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>
Date: Thu, 13 Jun 2019 04:50:50 +0000

Hi @On-call Data Management<mailto:[email-masked]>

EID: 3219634 // TID: 22136933

Buyer received and email from us informing event time changed from 19:00 to 19:10, buyer contacted us informing the event started at 16:05 and is requesting a full refund.

Could you please confirm if we can refund buyer here as per EDM error?

Please find proof:https://www.vividseats.com/mlb-baseball/boston-red-sox-tickets/red-sox-6-12-2818382.html
Texas Rangers at Boston Red Sox Tickets - 6/12/2019<https://www.vividseats.com/mlb-baseball/boston-red-sox-tickets/red-sox-6-12-2818382.html>
Ticket listings for Boston Red Sox at Fenway Park on Wed. Jun 12, 2019 7:10 PM. Buy and sell Texas Rangers at Boston Red Sox tickets at Vividseats.com.
www.vividseats.com

Kind regards,

Julia

________________________________
From: Seeta Seeta <[email-masked]>
Sent: 13 June 2019 01:44
To: India Inbox
Cc: Cytlali Monroy
Subject: 22136933, Power Seller US, Boston Red Sox vs Texas Rangers, 12/06/2019 19:10, rescheduled event

Hi There,

Buyer email stating he received email from our side that the event will start from 19:10pm and when he went to the venue the organiser informed him the event is already started at 16:00pm, So now buyer is asking for refund.

Can you please assist here with this case.

Regards,
Seeta

________________________________
From: "Cytlali Monroy" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Thursday, 13 June, 2019 07:10:08
Subject: 22136933, Power Seller US, Boston Red Sox vs Texas Rangers, 12/06/2019 19:10, rescheduled event

Hi Seeta

 With reference to TID: 22136933, The buyer emailed to ask for a refund since the event was rescheduled but he did not get any notification of new timing so he could not attend the event. This is the link with the information about the start time change https://www.vividseats.com/mlb-baseball/boston-red-sox-tickets/red-sox-6-12-2818382.html<https://protect-eu.mimecast.com/s/COu8Cvl7nhWngYRFQeneZ?domain=vividseats.com>

Could you please check this case

 Thank you for your consideration

 Kind Regards
 Cytlali