Subject: Re: 21014193- Power Seller- UFC 238 - Henry Cejudo vs Marlon Moraes- 08/06/2019 17:15- buyer is chasing refund
From: India Inbox <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Sunny Mundriya <[email-masked]>
Date: Thu, 13 Jun 2019 04:18:12 +0000

Hi there,

Buyer said she wants a partial refund and will use the tickets. Please follow instructions on case and inform buyer about partial refund as per compensation guideline.

Kind regards,

Julia

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From: Seeta Seeta <[email-masked]>
Sent: 12 June 2019 21:28
To: India Inbox
Cc: Sunny Mundriya
Subject: 21014193- Power Seller- UFC 238 - Henry Cejudo vs Marlon Moraes- 08/06/2019 17:15- buyer is chasing refund

Hi Rebecca,

With the reference TID :21014193, Buyer chasing for refund as earlier she received wrong tickets from seller and on the event date buyer asked over the email she will use the wrong tickets if we offer her partial refund, However no one reply to buyer's email and due to that buyer didn't attend the event. I already flagged the case on google doc and over their got an update to flag the case on @Indiainbox for TL approval for refund.

Can you please assist with this case.

Regards,
Seeta

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From: "Sunny Mundriya" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Thursday, 13 June, 2019 01:29:08
Subject: 21014193- Power Seller- UFC 238 - Henry Cejudo vs Marlon Moraes- 08/06/2019 17:15- buyer is chasing refund

Hi Seeta,

Can you please TID: 21014193, buyer is chasing full refund as he did not get correct ticket before time and wanted to use wrong tickets with partial refund but no confirmation was sent. Case was flagged to Seller support as previously seller support was in touch with seller to get right tickets.

As this is a CS error, buyer should have been informed that we would give a partial refund, payments will need TL approval to refund the buyer in full.

Regards
Sunny